Me: Hi, I'm trying to change my clients itinerary, however the fare rules are a bit complicated, think you could give me a hand exchanging his return?
AF: Sure, let me take a look. Hmmm, It wont price out, let me transfer you to somebody in another department who can price this ticket manually.
Me: Okay?
New AF rep: Thanks for calling Air France how can I help you, blah blah blah.
Me: Really? (I hate when whoever your speaking with, transfers you without telling the new rep why you called).
Me: Hi, I'm trying to change my clients itinerary, however the fare rules are a bit complicated, think you could give me a hand exchanging his return? The guy who just transferred me to you said you could help me.
New AF rep: Sure let me take a look....Ummm what kind of ticket is this? Uh I've never seen this before, hmm hold on a minute....Okay I'm back, hmmm, uh I don't know what to tell ya, hmm, ya nobody here really knows what to do. (Seriously guys, I'm not even kidding. This is what he said)
Me: Well the last guy said he was transferring me to you since he couldn't manually price the ticket, and he was pretty sure you'd be able to.
New AF rep: That last guy didn't know what he was doing. That's why you're talking to me.
Me: I have no words. Literally.
Happy Labor Day everybody! Hope you're at a Barbecue having a great day, rather than being stuck at work like me.
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